FAQS

Welcome to our frequently asked questions page where we hope you will find the answers you are looking for. We may update these from time to time so remember to check back! If you have any other questions please don't hesitate to contact us.

Why are your products so expensive?

Our products are classed as collectibles and are NOT toys. They should be enjoyed by customers/collectors that are over 14 years of age and anyone younger should be supervised. Our silicone animals are made out of high quality silicone, are extremely realistic and are hand rooted and hand painted. As you can guess; they are not plushies, fidget toys, taxidermy, plastic or rubber.

We now stock cuddly toys, dolls and stationary too so there is something for everyone and every budget!

How do I look after my silicone animal?

To ensure a lifetime of collectible fun from your silicone animals please ensure you handle them as if they are real. They are extremely fragile and are not made for rough play or to be treated like toys. Please make sure you do not pull the legs/arms back or to the side as they are most likely going to rip due to them not being designed to be moved around in that way. You can wash your silicone animal with water making sure not to get it in the eyes or mouth as this can lead to them getting mildew inside of them, we have a guide here if you are unsure how to bathe them. We also have a ‘Care Accessories’ section where you can find our Electric Bath & Exclusive Aftercare Set to help you with the process.

When do you restock?

We aim to restock sold out products every week, sometimes every two weeks. When we experience busy periods where our entire store sells out, our silicone animals will be placed on pre order so you are able to guarantee you don’t miss out when they next restock.

What comes with the silicone animals?

Each animal comes with their very own mini bottle, a silver pacifier, a Loula's Little Nursery original design fleece blanket, a rattle (for pink, blue & yellow accessories), a hat (for purple & red accessories) and a bow. They are adorably tucked into our customised animal condos with their white round fluffy bed customised with the Loula’s Little Nursery logo on the tag and a Loula's Tag around their neck ready for the new owner to receive them. They also come with an adoption certificate for you to fill in when they arrive home.

How can I tell you my accessory colour?

When you select an animal, a form will pop up where you can select the colour you would prefer. You can choose from Pink, Blue, Yellow, Purple or Red accessories. Once you have done this, add it to your cart and you will see the information before you checkout to make sure it is correct. You can then checkout as normal and we will receive the details on our end as your order comes through. If no colour is chosen then you will be sent a random one and it is no responsibility of ours if you are not happy with the colour you receive.

How long does dispatch/delivery take?

For in stock items, dispatch takes around 1-4 days from the purchase date but this varies depending on if we have a huge influx of orders and because we are a small business. However, delivery is different depending on where you live. For UK customers, this can take just one day but for international customers it can take from one week onwards; this is because of the package passing through customs and going through all of their checks.

Will I receive a shipping email with a tracking number?

Yes, all customers no matter what the order contains will always receive a dispatch email that contains a tracking number so you can follow your parcels journey. Sometimes the email ends up in the spam or junk folders so be sure to check those if you have not received a dispatch email a few days after the purchase date.

I received a review email when I haven't received my order?

We understand this can be confusing but review emails are sent out automatically by the provider we use. If you haven't received your order and you get an email then please ignore it until you have your order and are able to leave a review if you wish. However, we ask that you please do not leave a review stating that you haven't received your order and to contact us directly if you have any concerns.

Can you pack my order on TikTok?

We can but sometimes we are unable to do this. We would love to pack every order on TikTok but due to the amount of orders and requests we get to do so, it becomes impossible as we are only a two person business and every order is packed by us.

Are the products made by you?

No they are not, we have a supplier who has someone sculpt all of them and then the factory produce them into silicone, hand root & hand paint them. Although they are not made by us, we still have to pay for each product which are not given to us at a wholesale price. This means they are not cheap for us as the silicone used is an expensive one and we also give a range of accessories with each product along with them being lovingly packaged up by only two people. We also still have to pay our taxes like everyone else and make a small profit to be able to keep our business running and also expand to new and better products.

That being said, we now have our own exclusive animals that are made for us and they will not be found anywhere else (this means the way it looks or a brand new animal). These animals have been our own ideas to then be produced into silicone and we have overlooked the design process every step of the way.